{"id":62141,"date":"2023-05-11T10:10:22","date_gmt":"2023-05-11T08:10:22","guid":{"rendered":"https:\/\/www.bestonline.cz\/?post_type=product&#038;p=62141"},"modified":"2023-05-12T08:40:03","modified_gmt":"2023-05-12T06:40:03","slug":"service-desk-bestonline-cz","status":"publish","type":"product","link":"https:\/\/www.bestonline.cz\/service-desk-bestonline-cz\/","title":{"rendered":"Service Desk Bestonline.cz (ro\u010dn\u00ed p\u0159edplatn\u00e9)"},"content":{"rendered":"\r\n<h3 class=\"wp-block-heading\">Vzd\u00e1len\u00e1 spr\u00e1va\r\n\r\n<\/h3>\r\n\r\n<p>Vzd\u00e1len\u00e1 spr\u00e1va\u00a0 je realizov\u00e1na prost\u0159ednictv\u00edm port\u00e1lu podpory na adrese <a href=\"https:\/\/bestonline.servicedesk.net\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bestonline.servicedesk.net<\/a>. Po\u017eadavky lze zad\u00e1vat <a href=\"https:\/\/bestonline.servicedesk.net\/Tickets\/NewAnonymous\" target=\"_blank\" rel=\"noreferrer noopener\">bez registrace<\/a> nebo se <a href=\"https:\/\/bestonline.servicedesk.net\/Account\/SelfRegistration\" target=\"_blank\" rel=\"noreferrer noopener\">zaregistrovat<\/a> a d\u00edky <a href=\"https:\/\/bestonline.servicedesk.net\" target=\"_blank\" rel=\"noreferrer noopener\">p\u0159ihl\u00e1\u0161en\u00ed <\/a>do syst\u00e9mu m\u00edt kdykoliv p\u0159ehled o aktu\u00e1ln\u00edm stavu \u0159e\u0161en\u00ed, kompletn\u00ed komunikaci, p\u0159id\u00e1vat opr\u00e1vn\u011bn\u00e9 osoby ze sv\u00e9 organizace a podobn\u011b.<\/p>\r\n<ul>\r\n<li>Samotn\u00fd p\u0159\u00edstup do syst\u00e9mu je placen\u00e1 slu\u017eba (mimo z\u00e1kazn\u00edky Bestonline.cz, kte\u0159\u00ed maj\u00ed p\u0159\u00edstup zdarma).<\/li>\r\n<li>Jednotliv\u00e9 po\u017eadavky jsou - podle jejich povahy a n\u00e1ro\u010dnosti - zdarma nebo za p\u0159edem domluvenou cenu.<\/li>\r\n<\/ul>\r\n\r\n<h3 class=\"wp-block-heading\">Technick\u00e1 podpora<\/h3>\r\n<p>Technick\u00e1 podpora jednotliv\u00fdch produkt\u016f je realizov\u00e1na p\u0159\u00edmo jejich v\u00fdrobci a provozovateli. Je ur\u010dena pro \u0159e\u0161en\u00ed technick\u00fdch probl\u00e9m\u016f s p\u0159edplacenou slu\u017ebou a je obsa\u017eena v\u00a0 cen\u011b jednotltiv\u00fdch slu\u017eeb.<\/p>\r\n\r\n\r\n\r\n<p>\u0158e\u0161itel\u00e9 na stran\u011b v\u00fdrobc\u016f maj\u00ed k dispozici intern\u00ed analytick\u00e9 n\u00e1stroje a dal\u0161\u00ed zdroje, d\u00edky kter\u00fdm znaj\u00ed p\u0159esn\u00fd stav a postupy p\u0159\u00edpadn\u00fdch oprav. Technick\u00e1 podpora tedy nem\u016f\u017ee b\u00fdt zam\u011b\u0148ov\u00e1na za slu\u017eby vzd\u00e1len\u00e9 spr\u00e1vy. Pro \u00faplnost:<\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li><a href=\"https:\/\/www.bestonline.cz\">Technick\u00e1 podpora Microsoft 365<\/a> (n\u00e1vod)<\/li>\r\n\r\n\r\n\r\n<li><a href=\"https:\/\/www.teamviewer.com\/cs\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technick\u00e1 podpora TeamViewer<\/a> (odkaz)<\/li>\r\n\r\n\r\n\r\n<li><a href=\"https:\/\/helpx.adobe.com\/cz\/contact\/what-contact-options.html\" target=\"_blank\" rel=\"noreferrer noopener\">Technick\u00e1 podpora Adobe<\/a> (odkaz)<\/li>\r\n\r\n\r\n\r\n<li><a href=\"https:\/\/support.grammarly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technick\u00e1 podpora Grammarly<\/a> (odkaz)<\/li>\r\n\r\n\r\n\r\n<li><a href=\"https:\/\/robolytix.servicedesk.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technick\u00e1 podpora Robolytix<\/a> (odkaz)<\/li>\r\n\r\n\r\n\r\n<li><a href=\"https:\/\/help.zoho.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technick\u00e1 podpora Zoho<\/a> (odkaz)<\/li>\r\n<\/ul>\r\n<!-- \/wp:paragraph -->","protected":false},"excerpt":{"rendered":"<p>Service Desk je ur\u010den pro spr\u00e1vu po\u017eadavk\u016f na administr\u00e1torsk\u00e1 nastaven\u00ed jednotliv\u00fdch slu\u017eeb, tzv. <em>vzd\u00e1len\u00e9 spr\u00e1vy<\/em>. Je ur\u010den zejm\u00e9na pro z\u00e1kazn\u00edky, kte\u0159\u00ed nemaj\u00ed vlastn\u00edho administr\u00e1tora nebo se jedn\u00e1 o slo\u017eit\u011bj\u0161\u00ed \u00fakony vy\u017eaduj\u00edc\u00ed specifick\u00e9 znalosti.<\/p>\n<p>P\u0159\u00edstup do service desku je placen\u00fd, \u0159e\u0161en\u00ed jednotliv\u00fdch po\u017eadavk\u016f je podle jejich povahy a n\u00e1ro\u010dnosti zdarma nebo za p\u0159edem domluvenou cenu. <strong>Z\u00e1kazn\u00edci Bestonline.cz maj\u00ed p\u0159\u00edstup do service desku zdarma po dobu platnosti zakoupen\u00fdch licenc\u00ed.<\/strong> \u00a0<\/p>\n","protected":false},"featured_media":62159,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"product_cat":[401],"product_tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product\/62141"}],"collection":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media\/62159"}],"wp:attachment":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media?parent=62141"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_cat?post=62141"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_tag?post=62141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}