{"id":17766,"date":"2018-02-12T10:33:00","date_gmt":"2018-02-12T09:33:00","guid":{"rendered":"https:\/\/www.bestonline.cz\/?post_type=product&#038;p=17766"},"modified":"2023-05-12T09:05:49","modified_gmt":"2023-05-12T07:05:49","slug":"microsoft-dynamics-365-for-sales-and-customer-service","status":"publish","type":"product","link":"https:\/\/www.bestonline.cz\/microsoft-dynamics-365-for-sales-and-customer-service\/","title":{"rendered":"Microsoft Dynamics 365 for Sales and Customer service"},"content":{"rendered":"<h2>Videa o Dynamics 365:<\/h2>\n<hr \/>\n<p>https:\/\/www.youtube.com\/watch?v=s4pZTyUmggc<\/p>\n<h3>Lokalizovan\u00fd obsah<\/h3>\n<p>Vysly\u0161eli jsme vase \u017e\u00e1dosti o lokalizovan\u00fd obsah a p\u0159ipravili n\u011bkolik vide\u00ed s \u010desk\u00fdmi titulky.<\/p>\n<p>https:\/\/youtu.be\/ERu5DB7pzn4<br \/>\nhttps:\/\/youtu.be\/T6_zfIg_s04<br \/>\nhttps:\/\/youtu.be\/RjhUU80zoEE<br \/>\nhttps:\/\/youtu.be\/AoENUen73FI<br \/>\nhttps:\/\/youtu.be\/ooVPTwNBez0<\/p>\n<h3>P\u0159\u00ednosy pou\u017eit\u00ed<\/h3>\n<hr \/>\n<p>CRM Online optimalizuje obchodn\u00ed a marketingov\u00e9 aktivity a umo\u017e\u0148uje jak akvizici nov\u00fdch firem, tak p\u00e9\u010di o st\u00e1vaj\u00edc\u00ed klientelu. D\u00edky marketingov\u00e9mu modulu je ka\u017ed\u00e1 kampa\u0148 sledov\u00e1na po str\u00e1nce n\u00e1klad\u016f, aktivit i skute\u010dn\u00fdch v\u00fdnos\u016f. D\u00edky seznamu p\u0159\u00edle\u017eitost\u00ed m\u00e1te nav\u00edc jasn\u00fd v\u00fdhled o budouc\u00edch obchodech, jejich objemu i \u010dasov\u00e9 ose. Aktivity \u010dlen\u016f t\u00fdmu pak lze sledovat d\u00edky okam\u017eit\u00fdm p\u0159ehled\u016fm jejich aktivit jako je pln\u011bn\u00ed \u00fakol\u016f, obchodn\u00ed sch\u016fzky, telefon\u00e1ty nebo e-mailov\u00e1 komunikace.<\/p>\n<h3>Popis slu\u017eby CRM Online<\/h3>\n<hr \/>\n<p>Syst\u00e9m Microsoft Dynamics CRM Online zp\u0159\u00edstup\u0148uje prost\u0159ednictv\u00edm ucelen\u00e9 sady funkc\u00ed pro marketing, prodej a servis informace o z\u00e1kazn\u00edc\u00edch ve zn\u00e1m\u00e9m prost\u0159ed\u00ed aplikace Microsoft Outlook, co\u017e pom\u00e1h\u00e1 k urychlen\u00ed p\u0159ijet\u00ed nov\u00e9ho produktu zam\u011bstnanci a p\u0159in\u00e1\u0161\u00ed okam\u017eit\u011b po\u017eadovan\u00e9 v\u00fdsledky.<\/p>\n<h3>Modul Marketing<\/h3>\n<hr \/>\n<ul>\n<li>Zvy\u0161uje efektivitu marketingov\u00fdch investic. Umo\u017e\u0148uje identifikovat p\u0159\u00edle\u017eitosti a sledovat kl\u00ed\u010dov\u00e9 ukazatele v\u00fdkonu (KPI) pomoc\u00ed intuitivn\u00edch n\u00e1stroj\u016f pro segmentaci, funkc\u00ed pro \u0159\u00edzen\u00ed kampan\u00ed a marketingov\u00fdch anal\u00fdz.<\/li>\n<li>Dok\u00e1\u017eete efektivn\u011bji pl\u00e1novat, realizovat a sledovat kampan\u011b prost\u0159ednictv\u00edm marketingov\u00fdch pracovn\u00edch postup\u016f, kter\u00e9 sni\u017euj\u00ed n\u00e1ro\u010dnost ru\u010dn\u011b prov\u00e1d\u011bn\u00fdch \u00fakol\u016f.<\/li>\n<li>M\u00e1te p\u0159\u00edstup ke spr\u00e1vn\u00fdm informac\u00edm v ka\u017ed\u00e9 f\u00e1zi prob\u00edhaj\u00edc\u00ed kampan\u011b.<\/li>\n<\/ul>\n<h3>Modul Prodej<\/h3>\n<hr \/>\n<ul>\n<li>Optimalizuje prodejn\u00ed procesy a poskytuje obchodn\u00edmu t\u00fdmu mo\u017enost ucelen\u00e9ho pohledu na data o z\u00e1kazn\u00edc\u00edch a zak\u00e1zk\u00e1ch.<\/li>\n<li>Zvy\u0161uje m\u00edru uzav\u0159en\u00fdch obchod\u016f prost\u0159ednictv\u00edm u\u017eite\u010dn\u00fdch p\u0159ehled\u016f a n\u00e1stroj\u016f, kter\u00e9 pomohou identifikovat produkty, o n\u011b\u017e maj\u00ed z\u00e1kazn\u00edci z\u00e1jem.<\/li>\n<li>M\u00e1te mo\u017enost v\u011bnovat sv\u016fj \u010das prodejn\u00edm aktivit\u00e1m a ne administrativ\u011b. Inteligentn\u00ed sledov\u00e1n\u00ed komunikace, automatizace pracovn\u00edch postup\u016f a v\u00fdkonn\u00e9 n\u00e1stroje omez\u00ed objem ru\u010dn\u011b zad\u00e1van\u00fdch dat.<\/li>\n<li>Zlep\u0161uje p\u0159ehled o chodu podniku a podporuje informovan\u011bj\u0161\u00ed rozhodov\u00e1n\u00ed pomoc\u00ed integrovan\u00fdch \u0159\u00eddic\u00edch panel\u016f, p\u0159eddefinovan\u00fdch sestav a automatizovan\u00e9ho sledov\u00e1n\u00ed prodejn\u00edch p\u0159edpov\u011bd\u00ed.<\/li>\n<\/ul>\n<h3>Modul Slu\u017eby<\/h3>\n<hr \/>\n<ul>\n<li>Zp\u0159\u00edstup\u0148uje specialist\u016fm z\u00e1kaznick\u00e9 podpory \u00faplnou historii jednotliv\u00fdch p\u0159\u00edpad\u016f a z\u00e1kaznick\u00fdch dat, aby mohli poskytovat konzistentn\u00ed slu\u017eby, kter\u00e9 zv\u00fd\u0161\u00ed loajalitu z\u00e1kazn\u00edk\u016f a z dlouhodob\u00e9ho hlediska zv\u00fd\u0161\u00ed ziskovost.<\/li>\n<li>Umo\u017en\u00ed vyu\u017e\u00edt v\u00fdhod flexibiln\u00edho pl\u00e1nov\u00e1n\u00ed slu\u017eeb a mo\u017enost\u00ed znalostn\u00ed b\u00e1ze k rychl\u00e9mu zp\u0159\u00edstupn\u011bn\u00ed pot\u0159ebn\u00fdch materi\u00e1l\u016f a n\u00e1sledn\u00e9mu rychl\u00e9mu \u0159e\u0161en\u00ed probl\u00e9m\u016f.<\/li>\n<li>CRM Online p\u0159edstavuje ucelen\u00e9 \u0159e\u0161en\u00ed pro z\u00e1kaznick\u00e9 slu\u017eby a podporu se zn\u00e1m\u00fdm u\u017eivatelsk\u00fdm rozhran\u00edm aplikace Microsoft Outlook, kter\u00e9 je mo\u017en\u00e9 snadno p\u0159izp\u016fsobit specifick\u00fdm pot\u0159eb\u00e1m konkr\u00e9tn\u00edho poskytovatele z\u00e1kaznick\u00fdch slu\u017eeb.<\/li>\n<\/ul>\n<h2>Charakteristiky slu\u017eby CRM Online<\/h2>\n<h3>Jednoduchost<\/h3>\n<hr \/>\n<ul>\n<li>\u0158e\u0161en\u00ed CRM Online <strong>zjednodu\u0161uje spr\u00e1vu<\/strong> d\u00edky tomu, \u017ee poskytuje nep\u0159etr\u017eit\u00e9 monitorov\u00e1n\u00ed a pr\u016fb\u011b\u017enou \u00fadr\u017ebu aplikace.<\/li>\n<li>Umo\u017e\u0148uje z\u0159izovat a p\u0159id\u00e1vat u\u017eivatele na po\u010dk\u00e1n\u00ed. Zam\u011bstnanci tak mohou syst\u00e9m za\u010d\u00edt okam\u017eit\u011b vyu\u017e\u00edvat.<\/li>\n<li>Nov\u00e9 verze a aktualizace jsou snadno distribuov\u00e1ny u\u017eivatel\u016fm bez jak\u00fdchkoli prostoj\u016f i n\u00e1kladn\u00e9 spr\u00e1vy oprav a upgrad\u016f.<\/li>\n<li>CRM Online je cenov\u011b dostupn\u00e9 \u0159e\u0161en\u00ed s flexibiln\u00edmi mo\u017enostmi platby, kter\u00e9 organizac\u00edm umo\u017e\u0148uje dobrou p\u0159edv\u00eddatelnost n\u00e1klad\u016f. Cenov\u00fd model s platbou podle vyu\u017eit\u00ed umo\u017e\u0148uje <strong>p\u0159ev\u00e9st investi\u010dn\u00ed v\u00fddaje na pravideln\u00e9 provozn\u00ed v\u00fddaje<\/strong>.<\/li>\n<\/ul>\n<h3>Flexibilita<\/h3>\n<hr \/>\n<ul>\n<li>Mo\u017enost <strong>m\u011bnit po\u010det u\u017eivatel\u016f<\/strong> sm\u011brem nahoru i dol\u016f na z\u00e1klad\u011b va\u0161ich obchodn\u00edch pot\u0159eb.<\/li>\n<li>Architektura poskytuje naprostou autonomii z hlediska provozov\u00e1n\u00ed, spr\u00e1vy i zabezpe\u010den\u00ed.<\/li>\n<li>Funkce pro spr\u00e1vu z\u00e1kazn\u00edk\u016f a u\u017eivatel\u016f jsou navr\u017eeny s ohledem na maxim\u00e1ln\u00ed sob\u011bsta\u010dnost. Z\u00e1kazn\u00edk m\u00e1 <strong>\u00faplnou kontrolu nad v\u0161emi aspekty struktury dat<\/strong>, u\u017eivatelsk\u00e9ho prost\u0159ed\u00ed, n\u00e1stroj\u016f business intelligence a spr\u00e1vy business proces\u016f<\/li>\n<\/ul>\n<h3>Zabezpe\u010den\u00ed<\/h3>\n<hr \/>\n<ul>\n<li>CRM Online vyu\u017e\u00edv\u00e1 ucelen\u00fd p\u0159\u00edstup k zabezpe\u010den\u00ed, od v\u00fdvoje aplikace a\u017e po provozov\u00e1n\u00ed a spr\u00e1vu slu\u017eby.<\/li>\n<li>\u0158e\u0161en\u00ed spravuj\u00ed vysoce kvalifikovan\u00ed pracovn\u00edci odd\u011blen\u00ed provozu datov\u00fdch center spole\u010dnosti Microsoft, kter\u00e1 dos\u00e1hla pot\u0159ebn\u00fdch akreditac\u00ed dle norem ISO a atestu SAS70 Type II.<\/li>\n<li>I kdy\u017e jsou data z\u00e1kazn\u00edk\u016f ulo\u017eena v cloudu spole\u010dnosti Microsoft, z\u016fst\u00e1v\u00e1j\u00ed v\u017edy ve vlastnictv\u00ed samotn\u00fdch z\u00e1kazn\u00edk\u016f a spole\u010dnost Microsoft je nikdy nepou\u017e\u00edv\u00e1 pro komer\u010dn\u00ed \u00fa\u010dely.<\/li>\n<\/ul>\n<h3>Spolehlivost<\/h3>\n<hr \/>\n<ul>\n<li>Dlouholet\u00e9 zku\u0161enosti s provozem a investice spole\u010dnosti Microsoft do cloudov\u00fdch slu\u017eeb p\u0159in\u00e1\u0161ej\u00ed z\u00e1kazn\u00edk\u016fm jistotu a mo\u017enost <strong>soust\u0159edit se na vlastn\u00ed podnik\u00e1n\u00ed<\/strong>.<\/li>\n<li>Prvky syst\u00e9mu jsou nakonfigurov\u00e1ny s pou\u017eit\u00edm redundance, kter\u00e1 p\u0159edch\u00e1z\u00ed vzniku slab\u00fdch m\u00edst.<\/li>\n<li>Spole\u010dnost Microsoft garantuje <strong>dostupnost 99,9 %<\/strong> a jako jedna z m\u00e1la firem v odv\u011btv\u00ed poskytuje smlouvy o \u00farovni slu\u017eeb s p\u0159\u00edpadn\u00fdmi finan\u010dn\u00edmi sankcemi p\u0159i nedodr\u017een\u00ed.<\/li>\n<\/ul>\n<h3>Dal\u0161\u00ed materi\u00e1ly<\/h3>\n<hr \/>\n<p>CRM: Nov\u00e1 \u00e9ra prodeje, PDF dokument, 14 stran<\/p>\n<p><a href=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2013\/11\/FY15-Sales-Productivity-Whitepaper-CZ.pdf\"><img decoding=\"async\" class=\"size-full wp-image-10386 alignnone\" src=\"http:\/\/www.bestonline.cz\/wp-content\/uploads\/2013\/11\/crm-nova-era-prodeje.png\" alt=\"crm-nova-era-prodeje\" width=\"250\" height=\"300\" title=\"\"><\/a><\/p>\n<p>Metody implementace Microsoft Dynamics CRM, PDF dokument (4 strany)<\/p>\n<p><a href=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2013\/01\/CRM_Rapid_implementation.pdf\"><img decoding=\"async\" class=\"size-full wp-image-10469 alignnone\" src=\"http:\/\/www.bestonline.cz\/wp-content\/uploads\/2013\/11\/implementace_dynamics_crm.png\" alt=\"implementace_dynamics_crm\" width=\"250\" height=\"300\" title=\"\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dynamics 365 p\u0159edstavuje v\u00fdkonn\u00e9, snadno pou\u017eiteln\u00e9 CRM \u0159e\u0161en\u00ed poskytovan\u00e9 p\u0159es internet, tak\u017ee organizace je mohou za\u010d\u00edt pou\u017e\u00edvat rychle a n\u00e1kladov\u011b velmi efektivn\u011b. Dok\u00e1\u017ee p\u0159itom splnit specifick\u00e9 pot\u0159eby ka\u017ed\u00e9ho podniku.<\/p>\n","protected":false},"featured_media":17767,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"product_cat":[315,314],"product_tag":[259],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product\/17766"}],"collection":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media\/17767"}],"wp:attachment":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media?parent=17766"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_cat?post=17766"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_tag?post=17766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}