{"id":17722,"date":"2018-02-08T16:30:15","date_gmt":"2018-02-08T15:30:15","guid":{"rendered":"https:\/\/www.bestonline.cz\/?post_type=product&#038;p=17722"},"modified":"2021-05-12T19:03:46","modified_gmt":"2021-05-12T17:03:46","slug":"requestor-cloud","status":"publish","type":"product","link":"https:\/\/www.bestonline.cz\/requestor-cloud\/","title":{"rendered":"Requestor Cloud"},"content":{"rendered":"<h2>Popis z\u00e1kladn\u00edch funkcionalit Requestoru<\/h2>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-14904\" src=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2016\/11\/features.png\" alt=\"features\" width=\"940\" height=\"368\" title=\"\"><\/p>\n<ul>\n<li><strong>Automatizace<\/strong><br \/>\nAutomatizace umo\u017e\u0148uj\u00ed reagovat na ud\u00e1losti, kter\u00e9 v Requestoru nastanou bez nutnosti z\u00e1sahu u\u017eivatele. Mohou b\u00fdt uplat\u0148ov\u00e1ny na nov\u00e9 i existuj\u00edc\u00ed po\u017eadavky, v\u010detn\u011b automatick\u00fdch po\u017eadavk\u016f z kalend\u00e1\u0159e.<\/li>\n<li><strong>Katalogy slu\u017eeb<br \/>\n<\/strong>C\u00edlem katalog\u016f je centr\u00e1ln\u011b odd\u011blit a nadefinovat slu\u017eby (kategorie), kter\u00e9 organizace poskytuje v oblasti \u0159e\u0161en\u00ed po\u017eadavk\u016f a podpory sv\u00fdm z\u00e1kazn\u00edk\u016fm nebo zam\u011bstnanc\u016fm.<\/li>\n<li><strong>Emailov\u00e1 komunikace<\/strong><br \/>\nCentr\u00e1ln\u00ed spr\u00e1va e-mail\u016f s podporou bohat\u00e9 funkcionality. Requestor obsahuje velkou paletu p\u0159eddefinovan\u00fdch emailov\u00fdch notifikac\u00ed, kter\u00e9 reaguj\u00ed na vznikl\u00e9 ud\u00e1losti.<\/li>\n<li><strong>Formul\u00e1\u0159e<\/strong><br \/>\nFormul\u00e1\u0159e p\u0159edstavuj\u00ed \u00fa\u010dinn\u00fd n\u00e1stroj pro zachycen\u00ed libovoln\u00fdch informac\u00ed, kter\u00e9 jsou vy\u017eadov\u00e1ny p\u0159i zad\u00e1v\u00e1n\u00ed po\u017eadavku.<\/li>\n<li><strong>Pracovn\u00ed postupy<\/strong><br \/>\nB\u011bh po\u017eadavk\u016f v Requestoru, se \u0159\u00edd\u00ed pracovn\u00edmi postupy. Ka\u017ed\u00fd po\u017eadavek je v danou v chv\u00edli v ur\u010dit\u00e9m stavu a Requestor umo\u017e\u0148uje, dle definovan\u00e9ho postupu, jeho stav m\u011bnit.<\/li>\n<li><strong>Spr\u00e1va po\u017eadavk\u016f<\/strong><br \/>\nZ jednoho m\u00edsta je mo\u017en\u00e9 efektivn\u011b spravovat v\u0161echny po\u017eadavky, kter\u00e9 p\u0159ich\u00e1zej\u00ed do organizace od zam\u011bstnanc\u016f nebo z\u00e1kazn\u00edk\u016f libovolnou cestou.<\/li>\n<li><strong>Priority<\/strong><br \/>\nPriority pom\u00e1haj\u00ed \u0159e\u0161it po\u017eadavky na z\u00e1klad\u011b ur\u010den\u00ed \u00farovn\u011b d\u016fle\u017eitosti. Je mo\u017en\u00e9 vytvo\u0159it neomezen\u00e9 mno\u017estv\u00ed r\u016fzn\u00fdch priorit z n\u011bkolika typ\u016f a vyu\u017e\u00edvat je nap\u0159\u00ed\u010d aplikac\u00ed.<\/li>\n<li><strong>Schvalov\u00e1n\u00ed<\/strong><br \/>\nPro schvalov\u00e1n\u00ed vybran\u00fdch akc\u00ed ve va\u0161\u00ed spole\u010dnost\u00ed je mo\u017en\u00e9 definovat schvalovac\u00ed procesy a ur\u010dovat, kter\u00fd u\u017eivatel nebo pracovn\u00ed pozice bude souhlas ud\u011blovat.<\/li>\n<li><strong>SLA<\/strong><br \/>\nVytvo\u0159en\u00edm a pou\u017e\u00edv\u00e1n\u00edm SLA lze jasn\u011b definovat kvalitu a rychlost slu\u017eeb, kter\u00e9 jsou poskytov\u00e1ny z\u00e1kazn\u00edk\u016fm nebo zam\u011bstnanc\u016fm.<\/li>\n<li><strong>Sledov\u00e1n\u00ed \u010dasu<\/strong><br \/>\nUmo\u017e\u0148uje \u0159e\u0161itel\u016fm po\u017eadavk\u016f zaznamenat \u010das nebo obdob\u00ed, kter\u00e9 tr\u00e1v\u00ed \u0159e\u0161en\u00edm po\u017eadavku spole\u010dn\u011b s popisem \u010dinnosti.<\/li>\n<li><strong>\u0160t\u00edtky<\/strong><br \/>\n\u0160t\u00edtky jsou \u0161ikovn\u00fdm n\u00e1strojem, kter\u00fd v\u00fdznamn\u011b pom\u00e1h\u00e1 v t\u0159\u00edd\u011bn\u00ed a seskupov\u00e1n\u00ed po\u017eadavk\u016f s podobn\u00fdmi t\u00e9maty \u0159e\u0161en\u00ed.<\/li>\n<li><strong>\u00dakoly<\/strong><br \/>\n\u00dakoly v Requestoru umo\u017e\u0148uj\u00ed napl\u00e1novat a v\u00e9st evidenci klasick\u00fdch \u00fakol\u016f, kter\u00e9 je nutn\u00e9 splnit. \u00dakoly je mo\u017en\u00e9 sv\u00e1zat s po\u017eadavky.<\/li>\n<\/ul>\n<h3>Pro klienty podpory jsou k dispozici n\u00e1sleduj\u00edc\u00ed funkce<\/h3>\n<hr \/>\n<ul>\n<li><strong>Port\u00e1l<\/strong><br \/>\nIntern\u00ed port\u00e1l p\u0159edstavuje m\u00edsto, kde mohou z\u00e1kazn\u00edci komfortn\u011b vkl\u00e1dat po\u017eadavky. Port\u00e1l umo\u017e\u0148uje intuitivn\u011b navigovat u\u017eivatele dle zvolen\u00e9 kategorie a typu po\u017eadavku k formul\u00e1\u0159i pro zad\u00e1n\u00ed nov\u00e9ho po\u017eadavku. V\u0161e je jednoduch\u00e9, p\u0159ehledn\u00e9 a u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9.<\/li>\n<li><strong>Intuitivn\u00ed a p\u0159izp\u016fsobiteln\u00e9 prost\u0159ed\u00ed<\/strong><br \/>\nV re\u00e1ln\u00e9m \u010dase m\u00e1 z\u00e1kazn\u00edk jasn\u00fd p\u0159ehled o tom, co se aktu\u00e1ln\u011b d\u011bje s jeho po\u017eadavky. V\u0161echny informace m\u00e1 na jednom m\u00edst\u011b.<\/li>\n<li><strong>Ozn\u00e1men\u00ed<\/strong><br \/>\nRequestor umo\u017e\u0148uje nakonfigurovat a zobrazit ozn\u00e1men\u00ed u\u017eivatel\u016fm, kter\u00e9 se zobraz\u00ed na v\u0161ech str\u00e1nk\u00e1ch. Ozn\u00e1men\u00ed je ur\u010deno pro zobrazen\u00ed d\u016fle\u017eit\u00fdch informac\u00ed.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-large wp-image-23015 aligncenter\" src=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture-1024x484.png\" alt=\"\" width=\"1024\" height=\"484\" title=\"\" srcset=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture-1024x484.png 1024w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture-300x142.png 300w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture-768x363.png 768w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture-600x283.png 600w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/Capture.png 1042w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>Pracovn\u00edci podpory maj\u00ed k dispozici<\/h3>\n<hr \/>\n<ul>\n<li><strong>Informace v re\u00e1ln\u00e9m \u010dase<\/strong><br \/>\nP\u0159i pr\u00e1ci s po\u017eadavky se automaticky a v re\u00e1ln\u00e9 \u010dase zobrazuj\u00ed u\u017eivatel\u016fm v\u0161echny zm\u011bny. U\u017eivatel\u016fm Requestoru tak neuniknou nov\u00e9 po\u017eadavky, koment\u00e1\u0159e, zm\u011bny stav\u016f a dal\u0161\u00ed ud\u00e1losti. Flexibilita a efektivita je na prvn\u00edm m\u00edst\u011b.<\/li>\n<li><strong>Datab\u00e1zi znalost\u00ed<\/strong><br \/>\nDatab\u00e1ze znalost\u00ed poskytuje prost\u0159ed\u00ed pro shroma\u017e\u010fov\u00e1n\u00ed, spr\u00e1vu a sd\u00edlen\u00ed informac\u00ed. Pom\u00e1h\u00e1 dokumentovat osv\u011bd\u010den\u00e9 postupy a nab\u00eddnout je k dal\u0161\u00edmu vyu\u017eit\u00ed koleg\u016fm v t\u00fdmu nebo z\u00e1kazn\u00edk\u016fm.<\/li>\n<li><strong>P\u0159ipraven\u00e9 odpov\u011bdi<\/strong><br \/>\nP\u0159ipraven\u00e9 \u0161ablony s texty p\u0159in\u00e1\u0161\u00ed \u00fasporu \u010dasu \u0159e\u0161itel\u016fm po\u017eadavk\u016f v p\u0159\u00edpad\u011b zad\u00e1v\u00e1n\u00ed opakuj\u00edc\u00edch se odpov\u011bd\u00ed.<\/li>\n<li><strong>Kalend\u00e1\u0159<\/strong><br \/>\nKalend\u00e1\u0159 pom\u00e1h\u00e1 v Requestoru sledovat a pl\u00e1novat nedostupnost \u0159e\u0161itel\u016f po\u017eadavk\u016f, \u0159e\u0161it zastupov\u00e1n\u00ed, zobrazovat \u0159e\u0161itel\u016fm p\u0159ehledn\u011b term\u00edny po\u017eadavk\u016f a \u00fakoly.<\/li>\n<li><strong>Dokumenty<br \/>\n<\/strong>Requestor umo\u017e\u0148uje ukl\u00e1dat libovoln\u00e9 dokumenty na jedno centr\u00e1ln\u00ed m\u00edsto. \u0158e\u0161itel\u00e9 po\u017eadavk\u016f mohou jednodu\u0161e na dokumenty odkazovat v pr\u016fb\u011bhu \u0159e\u0161en\u00ed po\u017eadavku.<\/li>\n<li><strong>Mobiln\u00ed aplikaci<\/strong><br \/>\nMobiln\u00ed aplikace Requestoru umo\u017e\u0148uje komfortn\u00ed spr\u00e1vu po\u017eadavk\u016f z mobiln\u00edho telefonu nebo tabletu.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-large wp-image-23016 aligncenter\" src=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2-1024x643.png\" alt=\"\" width=\"1024\" height=\"643\" title=\"\" srcset=\"https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2-1024x643.png 1024w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2-300x188.png 300w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2-768x482.png 768w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2-600x377.png 600w, https:\/\/www.bestonline.cz\/wp-content\/uploads\/2018\/02\/requestor2.png 2011w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>P\u0159ehledy a metriky<\/h3>\n<hr \/>\n<ul>\n<li><strong>Pohledy na po\u017eadavky<\/strong><br \/>\nRequestor umo\u017e\u0148uje, aby si ka\u017ed\u00fd u\u017eivatel mohl p\u0159ehledn\u011b a rychle zobrazil po\u017eadavky, se kter\u00fdmi chcete pracovat, dle libovoln\u00fdch podm\u00ednek.<\/li>\n<li><strong>Reporty a anal\u00fdzy<\/strong><br \/>\nReporty poskytuj\u00ed cenn\u00e1 data pro m\u011b\u0159en\u00ed, monitorov\u00e1n\u00ed a optimalizaci poskytovan\u00fdch slu\u017eeb.<\/li>\n<li><strong>Spokojenost u\u017eivatel\u016f<\/strong><br \/>\nSpokojenost u\u017eivatel\u016f s poskytovan\u00fdmi slu\u017ebami \u010di jejich \u00farovn\u00ed je kl\u00ed\u010dov\u00e1 metrika, kterou byste m\u011bli sledovat. P\u0159edstavuje cenn\u00fd podklad pro zp\u011btn\u00e9 hodnocen\u00ed a d\u00e1v\u00e1 v\u00e1m mo\u017enost vylep\u0161ovat slu\u017eby.<\/li>\n<\/ul>\n<h3>Integrace s dal\u0161\u00edmi n\u00e1srtoji<\/h3>\n<hr \/>\n<ul>\n<li><strong>Requestor API<\/strong><br \/>\nProst\u0159ednictv\u00edm Requestor API lze automaticky p\u0159en\u00e1\u0161et data ob\u011bma sm\u011bry. Requestor tak m\u016f\u017eete propoji s CRM, e-shopem, objedn\u00e1vkov\u00fdm syst\u00e9mem, ERP syst\u00e9mem a \u0159adou dal\u0161\u00edch aplikac\u00ed.<\/li>\n<li><strong>P\u0159evod dat<\/strong><br \/>\nRequetor podporuje snadnou migraci dat z jin\u00fdch \u0159e\u0161en\u00ed bez jak\u00e9hokoliv omezen\u00ed. M\u016f\u017eete snadno importovat po\u017eadavky, koment\u00e1\u0159e, z\u00e1kazn\u00edky, u\u017eivatele, dokumenty, znalosti atd.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Requestor p\u0159edstavuje \u0159e\u0161en\u00ed se \u0161irokou \u0161k\u00e1lu mo\u017enost\u00ed nasazen\u00ed, kter\u00e9 obsahuje v\u0161echny dostupn\u00e9 funkce pro firemn\u00ed z\u00e1kaznickou podporu. Requestor je snadno roz\u0161i\u0159iteln\u00fd, st\u00e1le se zlep\u0161uje a je mo\u017en\u00e9 jej integrovat do dal\u0161\u00edch aplikac\u00ed. A pokud ji\u017e va\u0161e spole\u010dnost pou\u017e\u00edv\u00e1 jin\u00e9 \u0159e\u0161en\u00ed, je zde mo\u017enost bezpe\u010dn\u00e9ho p\u0159echodu v\u010detn\u011b v\u0161ech aktu\u00e1ln\u00edch dat.<\/p>\n","protected":false},"featured_media":17728,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"product_cat":[316,314],"product_tag":[267],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product\/17722"}],"collection":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media\/17728"}],"wp:attachment":[{"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/media?parent=17722"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_cat?post=17722"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.bestonline.cz\/wp-json\/wp\/v2\/product_tag?post=17722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}